Bella

Your order will be processed and shipped within 48 hours of your purchase. Our shipping system can take anywhere from 3-20 days for your package to reach you depending on where you are in the world.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Not all requests will be granted, unfortunately, we do not take any responsibility for customers ordering the wrong size or colour.

Lingerie & Arliya After Dark items are not eligible for return due to the personal nature and sanitary of these items.  

Please contact us for any return questions at info@arliyajade.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item(s) so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items cannot be returned, If they have been worn, or used of any kind. Refunds will be given upon the return and checking of the item(s) If the item does not met the returns policy we will let you know in full detail via email. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Items can not be exchanged. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@arliyajade.com 

For best results, hand wash and hang dry your garment. Use a gentle whitener to enhance the color as needed.